Privacy Policy

1. Who we are

Best Deal Forex Private Limited ("Best Deal Forex", "we", "us") is an RBI-authorised Full-Fledged Money Changer. We are the Data Fiduciary for personal data collected through bestdealfx.com and at our branch, under the Digital Personal Data Protection Act, 2023 ("DPDP Act"). This policy explains how we handle your personal data.

2. What we collect

• Identity and contact details: name, date of birth, mobile number, email, address and PIN code.
• KYC documents: passport, PAN and, where required, visa, air ticket, admission or fee letters, Form A2 and declarations — as images or PDFs you upload or show us.
• Transaction details: currency, amount, purpose, travel date, delivery choice, your declared LRS drawings, quotes and orders.
• Payment details: the payment reference (UTR / UPI ID), the name and bank of the paying account, and the proof you upload. We do not collect card numbers, PINs, OTPs or internet-banking passwords.
• Account details: your login and a securely hashed password (we cannot read your password).
• Technical data: IP address, device and browser type, and server logs, used for security and to prevent abuse.
• Optional: rate-alert email addresses, enquiries and messages you send us.

3. Why we use it

• To give you quotes, process and deliver your orders, and keep your account (performance of the service you request);
• To verify identity and meet KYC, anti-money-laundering, FEMA and tax requirements (legal obligation);
• To send order updates by email, SMS or WhatsApp, and respond to your queries;
• To credit offer cashback to the account you paid from;
• To prevent fraud and keep the website secure;
• To send rate alerts or offers — only if you ask for them; you can stop them at any time.

4. Who we share it with

We do not sell or rent your personal data. We share it only as needed with:

• Regulators and authorities — the Reserve Bank of India, Financial Intelligence Unit-India, Income-tax Department and others — where the law requires;
• Partner banks and card issuers — the authorised dealer bank that processes a remittance, or the bank that issues your forex card;
• Service providers working for us under confidentiality — website hosting, email and messaging, document text recognition (used to read your PAN when you choose to scan it), and our delivery staff;
• Professional advisers — auditors and legal advisers, under confidentiality.

5. How we protect it

KYC documents are stored encrypted and can be opened only by authorised staff after signing in; access is logged. Our website uses HTTPS, passwords are stored as one-way hashes, and staff access is restricted to what their role needs. No system is completely secure, but we work to protect your data and will notify you and the Data Protection Board of a personal data breach as the DPDP Act requires.

6. How long we keep it

KYC and transaction records must be kept for at least five years after the transaction or the end of our business relationship, as required by the Prevention of Money Laundering Act and RBI directions, and longer where an investigation or dispute is pending. Other data — such as rate alerts and enquiries — is kept only as long as needed for its purpose, then deleted or anonymised.

7. Your rights

Under the DPDP Act you may:

• ask for a summary of the personal data we hold about you and how it is used;
• ask us to correct, complete or update it;
• ask us to erase data we no longer need — records we must keep by law (section 6) cannot be erased early;
• withdraw consent for optional uses such as marketing, at any time;
• nominate a person to exercise these rights if you are unable to; and
• raise a grievance with us, and then with the Data Protection Board of India.

8. Cookies and similar technologies

We use only essential cookies — to keep you signed in and to protect forms against misuse. We do not use advertising or analytics trackers. Your browser may also store small preferences (for example a remembered tab). Some pages load fonts, images or code from trusted third-party content networks, which receive your IP address to deliver them.

9. Children

Our services are for adults. A minor's foreign exchange requirement must be arranged by a parent or guardian, who provides consent and documents on the minor's behalf.

10. Grievance officer and contact

For any request or concern about your personal data, contact our Grievance Officer: info@bestdealfx.com (subject "Data protection"), +91 9676321959, Best Deal Forex Private Limited, Flat No 6, 15-31-2M-16/6, JNTU Rd, opp. Almond House, K P H B Phase 3, Kukatpally, Hyderabad, Telangana — 500072. We acknowledge requests within 2 working days and respond within the time allowed by law.

11. Changes to this policy

We may update this policy, for example when the law changes. The current version is always on this page with its date; significant changes will be highlighted on the website.