Privacy Policy

1. Introduction

Best Deal Forex Private Limited ("BDFX", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As an RBI Authorised Full-Fledged Money Changer, we are also bound by the regulatory requirements of the Reserve Bank of India and the Foreign Exchange Management Act (FEMA), 1999 in relation to customer data and KYC records.

2. Information We Collect

We collect information that you provide directly to us, including:

• Identity information: Full name, date of birth, nationality
• Contact information: Phone number, email address, postal address
• Identity documents: Passport, PAN Card, Aadhaar Card (as required for KYC)
• Transaction information: Currency type, amount, purpose of remittance
• Banking details: Bank account number, IFSC code (for remittances only)
• Website usage data: IP address, browser type, pages visited

3. How We Use Your Information

We use the information we collect to:

• Process your forex transactions and remittances
• Comply with RBI KYC, AML, and FEMA regulatory requirements
• Verify your identity and prevent fraud
• Communicate transaction confirmations, rates, and service updates
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send promotional communications (only with your consent)

4. KYC and Regulatory Compliance

As an RBI Authorised Money Changer, we are legally required to collect and maintain KYC (Know Your Customer) documents for all forex transactions as per RBI guidelines. This information is stored securely and reported to regulatory authorities (RBI, FIU-IND) as mandated by law.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Regulatory authorities (RBI, FIU-IND) as required by law
• Correspondent banks for processing international remittances
• Insurance providers for travel insurance services
• Legal and compliance advisors under confidentiality obligations

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. KYC documents are stored in secure, access-controlled systems.

7. Data Retention

We retain your personal information for a minimum of 5 years from the date of the last transaction, as required by RBI and FEMA regulations. After this period, data is securely deleted or anonymised.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

Note: Certain data must be retained for regulatory compliance and cannot be deleted upon request.

9. Cookies

Our website uses cookies to improve your browsing experience. We use only essential cookies for website functionality. You can disable cookies in your browser settings, though this may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@bestdealfx.com
• Phone: +91 9676321959
• Address: Flat No 6, 15-31-2M-16/6, JNTU Rd, opp. to Almond House, Phase 3, K P H B Phase 3, Kukatpally, Hyderabad, Telangana — 500072