Privacy Policy

Last updated: January 20, 2025

1. Introduction

Best Deal Forex Private Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bestdealfx.com or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Fill out inquiry forms or contact us
• Request quotes or services
• Subscribe to our newsletter
• Engage with our customer support

This may include: name, email address, phone number, travel destination, travel dates, currency requirements, and any additional information you provide in inquiry forms.

2.2 Automatic Information

We automatically collect certain information when you visit our website:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral sources

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide forex and travel-related services
• Communication: To respond to your inquiries and provide customer support
• Legal Compliance: To comply with RBI regulations and KYC requirements
• Business Operations: To improve our services and website functionality
• Security: To prevent fraud and maintain the security of our systems

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you voluntarily provide information through forms
• Legitimate Interest: For business operations and security purposes
• Legal Obligation: To comply with RBI and financial regulations
• Contract Performance: To fulfill our services to you

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Regulatory Authorities: When required by RBI or other financial regulators
• Service Providers: Trusted partners who assist in our operations (under strict confidentiality agreements)
• Legal Requirements: When required by law or legal process
• Business Protection: To protect our rights, property, or safety

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure database storage with access controls
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (RBI requires 5+ years for financial records)
• Resolve disputes and enforce our agreements

8. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data we hold
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@bestdealfx.com

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic and usage
• Provide personalized experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

10. International Transfers

Your personal data is primarily processed within India. If we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Other appropriate safeguards

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

12. Contact Information

For questions about this Privacy Policy or our data practices, please contact us:

13. Regulatory Information

Best Deal Forex Private Limited is authorized by the Reserve Bank of India (RBI) as a Full-Fledged Money Changer (FFMC). We are subject to RBI regulations regarding customer data and KYC requirements.